PRODUCT SUPPORT

USR8500 USRobotics USB ADSL Modem

Manuals and other Documents
Quick Installation Guide (U.S. English, French-Canadian, Portuguese, Spanish) (PDF) User Guide (HTML)
OS Compatibility
2019 2016 Win10 2012 R2 2012 Win8 2011 Win7 2008 Vista Vista 64 XP 64 2003 XP 2K Me 98 SE 98 FE 95 Linux Mac OSX
Drivers and Firmware
Windows 98, Me, and 2000 drivers
Note: In order to prevent your browser from trying to open these files, right-click on the file and select Save Target As... to download. This zip file contains the drivers for the USRobotics USB ADSL Modem. Follow these steps to install the drivers: Download the usb-adsl-drivers.zip file to a temporary location on your computer�s hard disk drive such as C:\temp. If you have not already done so, connect the modem to your PC using the provided USB cable and connect the RJ-11 phone cord to the DSL jack on the ADSL Modem. Windows will automatically detect the USB ADSL modem and launch the Add/Remove Hardware Wizard. Select the location to which you extracted the contents of the usb-adsl-drivers.zip file and click Next. Follow the prompts to complete the installation. Configure the DSL software settings using the required settings provided by your DSL Service Provider. Refer to the USB ADSL Modem Manual for further assistance, if needed.
usb-adsl-drivers.zip	3.19 MB	06-26-01


Beta Drivers for Macintosh
Note: This file only works on Macintosh operating systems 9.2 and earlier. Follow the directions below to download the drivers. Double-click the driver and unstuffit. The main folder will appear. Click the main folder and click DSL Modem Install_EN Disk. Click Installer and follow the instructions. Connect the modem to your computer using the provided USB cable and connect the RJ-11 phone cord to the DSL jack on the ADSL Modem. Note: Shortly after the modem is plugged in, the Power and Data LEDs should start blinking. To verify the ADSL connection, click Control Panel and then ADSL Setup. DSL connection information will appear. USRobotics is providing this beta driver set as is and is currently offering limited support, staying consistent with the drivers on this page
USR_3Mbps_1.1.0008Q.sea.hqx	1.37 MB	03-06-02

8500

FAQs
My computer did not recognize the modem. The drivers are installed, the power LED is ON, the phone line is connected, but the data light is off or keeps flashing. Configuring the TCP/IP Settings. Uninstalling the Modem.

Additional Support
If the support information in this section does not help you solve your issue, you can contact a USR Help Desk Technician directly.