USRobotics Opens Turkish Support Center
Istanbul, Turkey & Chicago (July 19, 2006)– USRobotics, a Platinum Equity company, announced the opening of its Turkish technical support center in Istanbul today. The award-winning networking products provider now offers customer support in the Turkish language via voice, email, and Skype.
“USRobotics values its ever-growing customer base in Turkey, and this new support center allows our customers to access technical support agents via a 444 number available from most areas,” says Yosi Rafael, Turkey’s Sales Manager. “We are using the latest customer service tools and training to ensure quick, accurate support for our customers from this new facility.”
The company’s Turkish agents will be able to provide technical support to regional customers in the Turkish language, while advanced customer service systems will provide USRobotics the ability to track customer issues to closure.
“Our Turkish agents are fully trained on our product line and our new state-of-the-art systems will provide a closed loop back to our engineering teams,” says Mary Galbavy, Director of Customer Service.
Users of USRobotics’ products can access the new call center by dialing 0212 444 4 877 or by visiting the region’s Web site at www.usr.com/tk through mail or Skype even for a free call.
USRobotics is a Platinum Equity company. For three decades, the company has been a leader in Internet access and networking, helping millions of people connect to the Internet with powerful, innovative products. The company is rapidly expanding its category leadership by transforming the latest technologies into reliable and easy-to-use high performance products, including high-speed, broadband modems; wired and wireless networking solutions; and Internet security devices; for the growing home, home office, and small- to medium-sized business markets. The company is dedicated to keeping people connected worldwide – to information, entertainment, and each other. USRobotics is privately held and headquartered in the Chicago area with its EMEA headquarters base in the UK. For further information, please visit the Web site at www.usr.com.
USRobotics is a registered trademark of U.S. Robotics Corporation. All rights reserved. All other company names mentioned herein may be trademarks of their respective owners.