The following document contains answers to the most frequently asked questions.
Why was my credit card charged from DirectToU, Inc.? I don't remember buying anything from DirectToU.
DirectToU is a third party distributor and e-commerce facilitator for many different major companies. DirectToU handles the credit card processing, and therefore, their name shows up on your credit card statement.
Why can't I access the site without cookies turned on?
Cookies store information, such as the items in your shopping cart, the cost of those items, your site language preference, and more. Cookies can only be accessed by the site that set them in the first place, and the USRobotics cookie is no exception. We use it to improve your USRobotics experience, and we release the cookie when you close your browser. We gather no personal information about our customers via cookies. If you have cookies disabled and suspect that is the reason you cannot access this site, reactivating them is simple: For Netscape users, click the Edit menu and select Preferences. Click the Advanced portion, and change the cookie settings to Accept all cookies. You can also choose to be warned of cookies being set on your computer with the check box at the bottom of the Preferences window. For Internet Explorer 4 users, click the View menu and choose Internet Options. Then click the Advanced tab. By scrolling down about halfway, you can specify your cookie settings.
How can I be sure that my order is secure?
All transactions are secured using SSL (Secure Sockets Layer) regardless of whether they are PC or Web-based catalogs. SSL transactions are the standard for online commerce because they encrypt all data before sending data either to or from any USRobotics server.
How can I find my order status?
You may contact the usr.com sales staff at 800-356-2049 extension 4600.