Finding support for your product can seem daunting. However, we've simplified this process by putting together a list of first steps to get you on your way.
Let's get started!
1. Find your product code. We can help by having you choose your category:
External Modems/ISDN Internal Modems/ISDN |
External Broadband/Networking Internal Networking |
Note: product codes, product IDs, and model numbers are all very similar.
Product codes typically include "USR", 2 number country code, 4 number model number, and 1 letter revision version.
Product IDs include 2 number country code, 4 number model number, and 2 number revision version.
Model numbers are 4 numbers and do not include revision version.
You have chosen External Broadband/Networking. All networking product codes start with a "USR" and are followed with a series of numbers (possibly a 2 number country code and a 4 number model number) and possibly a letter (Version). For example USR8000A - product code USR8000A, model number 8000, version A. Some labels list the product number instead of the product code, for example 008000-01. If you don't see a USR####, then look for a series of numbers that look like this ######-## (6 digits - dash - 2 digits). If you have a product code of USR + 6 numbers (for example, USR018000A) OR you did not purchase your product in the U.S. or Canada then you most likely need to go to another support section. Europe, Latin America, and Asia Pacific have different support. Go to www.usr.com/support and select your region. NOTE:Be sure to look at the label closely, sometimes the FCC model number matches your Product Code. In this case it matches, but be sure to double check.
Your Product Code is printed on a label attached to the bottom of your product. See the image on the right for an example. You will be looking for something such as "SKU number," "Product Number," or a code under the product name. In this case, the Product Code is USR8000A. Note that the "model number" listed here is the FCC model number. In this case, it matches the product code but in some instances it may not.
2. On the main support page, use one of these two ways to select your product:
Use the boxes at the top of page to select your product by categories and then select Drivers, Firmware, Docs and FAQs
Select your product from the lists below the boxes.
Note: If you found your Product Code/Number and do not see your product in the lists, it is either no longer supported or it is manufactured for distribution in another region. There are regional links at the top of the main support page.
Not able to determine your product code: E-mail a technician.
3. After you have found your product's support page, you will have a variety of different files available. Here is a quick description of what may be available. The image on the right shows where they are located on the support page.