ORDERING INFO

Within Ordering Info, you will find a variety of helpful information related to the process of purchasing a product online at www.usr.com.

Check the Status of Your Online Order(s) from USR

To check the status of your online order(s), call 800-356-2049 extension 4600 or click the link in your order confirmation email.

FAQs

The following document contains answers to the most frequently asked questions.

Why was my credit card charged from DirectToU, Inc.? I don't remember buying anything from DirectToU.

DirectToU is a third party distributor and e-commerce facilitator for many different major companies. DirectToU handles the credit card processing, and therefore, their name shows up on your credit card statement.

Why can't I access the site without cookies turned on?

Cookies store information, such as the items in your shopping cart, the cost of those items, your site language preference, and more. Cookies can only be accessed by the site that set them in the first place, and the USR cookie is no exception. We use it to improve your USR experience, and we release the cookie when you close your browser. We gather no personal information about our customers via cookies. If you have cookies disabled and suspect that is the reason you cannot access this site, reactivating them is simple: For Netscape users, click the Edit menu and select Preferences. Click the Advanced portion, and change the cookie settings to Accept all cookies. You can also choose to be warned of cookies being set on your computer with the check box at the bottom of the Preferences window. For Internet Explorer 4 users, click the View menu and choose Internet Options. Then click the Advanced tab. By scrolling down about halfway, you can specify your cookie settings.

How can I be sure that my order is secure?

All transactions are secured using SSL (Secure Sockets Layer) regardless of whether they are PC or Web-based catalogs. SSL transactions are the standard for online commerce because they encrypt all data before sending data either to or from any USRobotics server.

How can I find my order status?

You may contact the usr.com sales staff at 800-356-2049 extension 4600.

Website Terms and Conditions

PLEASE READ THESE TERMS CAREFULLY
BEFORE USING THIS SITE.



These materials are provided by USRobotics. ("USRobotics") as a service to its customers and may be used for informational purposes only. By downloading any materials from this site, you agree to these terms. If you do not agree to them, do not use the site or download any materials from it.

USRobotics TRADEMARK INFORMATION:
USRobotics' trademarks may be used publicly with permission only from USRobotics. Fair use of USRobotics' trademarks in advertising and promotion of USRobotics services requires proper acknowledgement.

OWNERSHIP OF MATERIALS:
Materials are copyrighted and are protected by worldwide copyright laws and treaty provisions. They may not be copied, reproduced, modified, published, uploaded, posted, transmitted, or distributed in any way, without USRobotics' prior written permission. Except as expressly provided herein, USRobotics does not grant any express or implied right to you under any patents, copyrights, trademarks, or trade secret information. Other rights may be granted to you by USRobotics in writing or incorporated elsewhere in the Materials.

DISCLAIMER: THE MATERIALS ARE PROVIDED "AS IS" WITHOUT ANY EXPRESS OR IMPLIED WARRANTY OF ANY KIND INCLUDING WARRANTIES OF MERCHANTABILITY, NONINFRINGEMENT OF INTELLECTUAL PROPERTY, OR FITNESS FOR ANY PARTICULAR PURPOSE. IN NO EVENT SHALL USRobotics OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER (INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOSS OF PROFITS, BUSINESS INTERRUPTION, LOSS OF INFORMATION) ARISING OUT OF THE USE OF OR INABILITY TO USE THE MATERIALS, EVEN IF USRobotics HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. BECAUSE SOME JURISDICTIONS PROHIBIT THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, THE ABOVE LIMITATION MAY NOT APPLY TO YOU. USRobotics further does not warrant the accuracy or completeness of the information, text, graphics, links or other items contained within these materials. USRobotics may make changes to these materials, or to the products described therein, at any time without notice. USRobotics makes no commitment to update the Materials.

NOTICE SPECIFIC TO DOCUMENTS AVAILABLE ON THIS WEBSITE:
Permission to use Documents (such as white papers, press releases, datasheets and FAQs) from this server ("Server") is granted, provided that (1) the below copyright notice appears in all copies and that both the copyright notice and this permission notice appear, (2) use of such Documents from this Server is for informational and non-commercial or personal use only and will not be copied or posted on any network computer or broadcast in any media, and (3) no modifications of any Documents are made. Use for any other purpose is expressly prohibited by law, and may result in severe civil and criminal penalties. Violators will be prosecuted to the maximum extent possible.

Documents specified above do not include the design or layout of the usr.com website or any other USRobotics owned, operated, licensed or controlled site. Elements of USRobotics websites are protected by trade dress and other laws and may not be copied or imitated in whole or in part. No logo, graphic, sound or image from any USRobotics website may be copied or retransmitted unless expressly permitted by USRobotics.

THE DOCUMENTS AND RELATED GRAPHICS PUBLISHED ON THIS SERVER COULD INCLUDE TECHNICAL INACCURACIES OR TYPOGRAPHICAL ERRORS. CHANGES ARE PERIODICALLY ADDED TO THE INFORMATION HEREIN. USRobotics AND/OR ITS RESPECTIVE SUPPLIERS MAY MAKE IMPROVEMENTS AND/OR CHANGES IN THE PRODUCT(S) AND/OR THE PROGRAM(S) DESCRIBED HEREIN AT ANY TIME.

LINKS TO THIRD PARTY SITES:
THE LINKS IN THIS AREA WILL LET YOU LEAVE USRobotics' SITE. THE LINKED SITES ARE NOT UNDER THE CONTROL OF USRobotics AND USRobotics IS NOT RESPONSIBLE FOR THE CONTENTS OF ANY LINKED SITE OR ANY LINK CONTAINED IN A LINKED SITE. USRobotics IS PROVIDING THESE LINKS TO YOU ONLY AS A CONVENIENCE, AND THE INCLUSION OF ANY LINK DOES NOT IMPLY ENDORSEMENT BY USRobotics OF THE SITE.

COPYRIGHT NOTICE:
Copyright © 2013 USRobotics, U.S.A. All rights reserved.

TRADEMARKS:
USRobotics is a registered trademark of USRobotics Inc. Other product and company names mentioned herein may be the trademarks of their respective owners.

The names of companies, products, people, characters and/or data mentioned herein are fictitious and are in no way intended to represent any real individual, company, product or event, unless otherwise noted.

Any rights not expressly granted herein are reserved.

USR Return Policy

USR stands behind the superior quality of our products. While we make every effort to fulfill your order properly, we understand that in certain circumstances, orders may need to be returned. Returned products for refund must occur within 30 days from the purchase date. After 30 days your product will be eligible for the specific product warranty agreement. Please contact our Customer Service Department to receive a Return Merchandise Authorization (RMA) number. A Return Merchandise Authorization (RMA) number is needed to expedite the return process and products returned without a valid RMA number will be considered unauthorized returns. We reserve the right to refuse refunds on unauthorized returns.

To receive a refund or replacement for your USR product within 30 days of your online/phone purchase date:

Email usr@directtoustore.com or call our Customer Service Department (800) 329-7664 x4603 within 30 days of receipt of your product to request a Return Authorization (RA) number.

The support staff will provide you with instructions on how to return your product.

Refund credits will be processed within 30 days of receipt of product into our warehouse. Please allow 1 to 2 billing cycles for the refund to be posted to your credit card.

For all other inquiries on product replacement and warranty after 30 days of purchase:

Call the USR Customer Service Department. Click here to find out the correct number to call for our different product lines.
You will be assisted by a Customer Service Representative regarding the warranty replacement.

Additional information:

Lost shipment claims will not be accepted after 30 days from original shipment date. Refund credits will be processed within 30 days of receipt of product into our warehouse. Please allow 1 to 2 billing cycles for the refund to be posted to your credit card. To ensure your return reaches its destination, we recommend that you use insured Priority Mail through the US Postal Service with delivery confirmation or UPS Ground Service. This gives you a way to track your shipment if it becomes lost. USR is not responsible for packages that are lost in return shipping.

Cancellations

You may cancel any item from your order, provided that it has not yet entered the shipping process. Orders are transmitted to our warehouse several times a day to ensure quick processing. Once an order has been sent to the warehouse, it may not be possible to cancel it, especially if all items in the order are in stock. If your cancellation is unsuccessful, we will notify you by e-mail.

Inventory and Backorders

Backordered merchandise includes items that are not currently in stock. In most cases, these items are on order from the manufacturers. In some cases, we are researching or waiting for stock information from one or more of our suppliers. We will make every effort to get the item(s) back in stock as soon as possible. If we haven't been able to locate and ship the item(s) to you in 30 days, an order status e-mail will be sent to you. If for any reason we determine that a backordered item is no longer available, we will cancel the item from your order, notify you immediately via e-mail, and delete the item from our catalog.

Note: Your credit card will not be charged until the item ships. Your credit card needs no adjustment upon order cancellation.

Security

Store Security

This web site is registered with a site identification authority to enable your browser to confirm the site's identity before you send a transmission to this site. With this technology, the identity of our site is automatically confirmed behind the scenes by your browser prior to your transmission of any information we request you send to us to complete an on-line order.

Data Encryption

Encryption is a process by which we use software to scramble your credit card number and other personal information during ordering. If you are using a security-enabled browser (such as Microsoft Internet Explorer version 2.1 or greater, Netscape Navigator version 2.0 or greater or AOL version 3.0 or greater), the personal information you send us regarding your order is encrypted, making it difficult to read even if it is wrongly intercepted. We utilize industry-standard Secure Sockets Layer (SSL) technology to allow for the encryption of personal information such as your name and address as well as your credit card information.