802.11g 54Mbps USB Adapter User Guide
I plugged in the 802.11g 54Mbps USB Adapter
but I do not see the Configuration Utility icons.
If you installed the 802.11g 54Mbps USB Adapter without installating the
software and drivers first, you will not see the Configuration Utlity.
If the Installation CD-ROM is in your CD-ROM drive, remove it. Insert
the Installation CD-ROM into your CD-ROM drive, select your product, and
then click Software. Click 802.11g 54Mbps USB Adapter Utility and
Drivers. Follow the on-screen instructions to finish the installation
procedure. If you are prompted, restart your computer.
Windows could not locate the drivers for the
802.11g 54Mbps USB Adapter.
The software must be installed before the 802.11g 54Mbps USB Adapter is connected
to your computer. Click Cancel on the Windows driver screen, unplug
the 802.11g 54Mbps USB Adapter from your computer, and perform the Installation
Procedure again, making sure to install the software and drivers first.
I cannot connect to the Internet.
Check the Configuration Utility icon for the 802.11g 54Mbps USB Adapter
in the system tray to confirm the connection status. If you are connected
to your Wireless Router, the icon will be green or yellow. If the icon
is red, open the Configuration Utility and scan the area so that you can
connect to the correct wireless network.
Try performing the ping procedure to make sure you can connect with different
areas of the wireless network and the Internet. If at any time during
the ping procedure you do not receive a return message for a successful
ping, this means that you cannot connect to that IP address. After you
have made the corrections, continue with the ping procedure.
- Click Windows Start and then click Run. In the Run dialog
box, Windows 98 and Me users should type command and click OK.
Windows 2000 and XP users should type cmd and click OK.
- At the command prompt, type Ping 127.0.0.1 This is your local
host address and this will ensure that the TCP/IP protocol is installed
and functioning properly. If you cannot complete this ping, reinstall
the TCP/IP protocol on your computer. Refer to your operating systems
documentation for instructions.
- Type Ping followed by your IP address. To determine your IP
address, refer to the previous Possible Solution. This will ensure that
your computer is responding to requests and that the 802.11g 54Mbps USB Adapter is properly installed. If you cannot complete this ping,
uninstall the 802.11g 54Mbps USB Adapter and repeat the installation
- Type Ping followed by your gateway address to check the communication
with your gateway. The default gateway address is the IP address of
your wireless router or access point. Check your Wireless Router to
verify this address. This will ensure that you can connect to the Wireless
Router. If you cannot complete this ping, make sure your wireless settings
are correct and that the 802.11g 54Mbps USB Adapter is fully inserted into
a USB port on your computer.
- Type Ping followed by the outside Internet address that is
provided by your ISP. This procedure will ensure that your wireless
network can connect to the Internet. If you cannot complete this ping,
verify your Internet connection between your modem and your wireless
router or access point.
- Type Ping followed by your known DNS server address. This will
allow you to resolve valid Internet host names to IP addresses and to
verify that you can access the Internet.
Security is enabled on my Wireless Router and
my 802.11g 54Mbps USB Adapter cannot connect.
The 802.11g 54Mbps USB Adapter supports 64 and 128 bit encryption. Verify that
all of the security features you have entered for the profile of your
802.11g 54Mbps USB Adapter match the settings for your Wireless Router. For
more information about setting up connection profiles and security features,
refer to the Navigating the
Wireless Configuration Utility section of this User Guide.
If you created a Profile Setting, unplug the 802.11g 54Mbps USB Adapter
and then plug it back in.
The U.S. Robotics Installation CD-ROM did not
automatically launch when I inserted the Installation CD-ROM.
Some programs may keep the autolaunch feature of the Installation CD-ROM
from beginning. Close any open applications and reinsert the Installation
CD-ROM. If your CD-ROM still does not automatically launch, click Windows
Start, Run, and type D:\setup (if your CD-ROM drive
uses a different letter, type that letter in place of D) and
I accidentally clicked Cancel during the installation
Remove and reinsert the U.S. Robotics Installation CD-ROM into your CD-ROM
drive. Repeat the installation procedure of the software before you install
My computer does not recognise the 802.11g 54Mbps USB Adapter.
The 802.11g 54Mbps USB Adapter may not be properly connected. Make sure the
802.11g 54Mbps USB Adapter is fully inserted into the USB Port on your computer.
The 802.11g 54Mbps USB Adapter does not work
properly, and I may need to uninstall the device.
Check to be certain the 802.11g 54Mbps USB Adapter is not in use before
removing it. The computer may lock up if the 802.11g 54Mbps USB Adapter
is removed while in use. If the 802.11g 54Mbps USB Adapter is not functioning
correctly, perform the following steps:
Windows XP Users: Click Windows Start, All Programs,
802.11g Wireless USB Adapter Utility, and then Uninstall.
Windows 2000 Users: Click Windows Start, Programs,
802.11g Wireless USB Adapter Utility, and then Uninstall.
I uninstalled the Configuration Utility and
my computer doesnt detect the 802.11g 54Mbps USB Adapter when
I attempt to reinstall the Configuration Utility.
If you uninstalled the Configuration Utility and then reinstalled it,
you will need to unplug and then plug back in the 802.11g 54Mbps USB Adapter. Your computer will then detect the 802.11g 54Mbps USB Adapter.
When I perform a Site Survey, I cannot locate
the wireless network to which I want to connect.
If you do not see the correct wireless network, click Scan.
If you still do not see the correct wireless network when you perform
a Site Survey, try creating a profile using the necessary connection information
for the appropriate wireless network, selecting the profile, and then
clicking Apply in the Configuration tab. Refer to the
Profile section in the Navigating
the Wireless Configuration Utility section of this User
Guide for more information about creating a profile.
Are You Still Having Problems?
1. Go to the U.S. Robotics Web site at www.usr.com
Many of the most common difficulties users experience have been addressed
in the FAQ and Troubleshooting Web pages for your specific product.
2. Call the U.S. Robotics Technical Support Department.
Technical questions about U.S. Robotics products can also be answered
by technical support specialists.
To obtain the most current support information, including procedures to
obtain Service Repair Orders, visit the U.S. Robotics Web site: http://www.usr.com.