Frequently Asked Questions

What can I do if the specified installation procedure did not work?

  1. Try unplugging the power supply of your access point then plugging it back in to reset it.
  2. Restore the factory default settings of the Wireless MAXg Access Point. Press in and hold the RESET button for between five and ten seconds. This will reset the Wireless MAXg Access Point to the factory default settings. If you applied any personal configuration settings, you will need to make the changes again.

What type of cable do I need to use to connect my broadband modem to the Wireless MAXg Access Point?

Some types of broadband modems require that you use a cross-over cable to connect to the Wireless MAXg Access Point. Use the cables that were included with your Wireless MAXg Access Point and with your broadband modem. Contact your ISP if you are still uncertain about which type of cable you must use.

What kind of wireless antenna range performance issues might impact my wireless connection?

Radio waves don't really travel the same distance in all directions. Walls, doors, elevator shafts, people, and other obstacles offer varying degrees of attenuation, which cause the Radio Frequency (RF) radiation pattern to be irregular and unpredictable. Attenuation is simply a reduction of signal strength during transmission. Attenuation is registered in decibels (dB), which is ten times the logarithm of the signal power at a particular input divided by the signal power at an output of a specified medium. For example, an office wall (i.e., medium) that changes the propagation of an RF signal from a power level of 200 milliwatts (the input) to 100 milliwatts (the output) represents 3 dB of attenuation. The following provides some examples of the attenuation values of common office construction:

Plasterboard wall: 3dB
Glass wall with metal frame: 6dB
Cinder block wall: 4dB
Office window: 3dB
Metal door: 6dB
Metal door in brick wall: 12.4dB
Other factors that will reduce range and affect coverage area include concrete fiberboard walls, aluminum siding, pipes and electrical wiring, microwave ovens, and cordless phones.

Is the Wireless MAXg Access Point compatible across different platforms?

Any platform that supports Ethernet, Wi-Fi compatible 802.11b and 802.11g products, and TCP/IP is compatible with the Wireless MAXg Access Point.

Is there a system log feature for the Wireless MAXg Access Point?

Yes, there is a system log feature in the Log page of the Web User Interface.