This basic procedure addresses a number of symptoms that you might experience with your access point:
Verify that the power cord and the Ethernet cable are connected securely at both ends.
Ensure that the power outlet to which the access point is connected is a live outlet.
Make sure that the access point is receiving power and that following LEDs are on: (power, WLAN, and LAN).
For connectivity issues:
Turn off all of your networking devices. If a device does not have a power switch, disconnect its power supply.
For wireless connections:
Low link quality or range can be caused by environmental interference, such as lead-based paint and concrete walls, or some electronic items, such as 2.4GHz phones. Try moving the antenna of the access point or repositioning the wireless device to improve the link quality.
Verify that the following settings on the connected device match those of the access point.
Network name or SSID
Security type and key or passphrase.
Refer to your device's documentation to determine how to change these settings.
If you still have trouble using the access point, follow the procedure below that best describes your symptom.
I have installed my access point but need to connect it to a different networking device.
The installation procedure did not start when I inserted the USRobotics Installation CD-ROM.
The does not find the .
I cannot access the configuration pages.
After I performed a firmware upgrade, the access point did not display its status page.
The does not appear when I scan for it with a wireless device.
My wireless device is not communicating with the .
I am no longer able to access the Internet.
My wireless device does not establish a wireless connection to the after I changed the settings.
My wireless unicast connection is very slow while another client is using the access point for a multicast stream, such as videoconferencing or Internet radio.
Troubleshooting ping procedure