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Basic Troubleshooting Procedure

This procedure addresses a number of symptoms that you might experience with your gateway and wireless connection:

Verify the physical cable connections between your gateway, your computer, and your modem.
Ensure that the power outlet to which the gateway is connected is a live outlet.
Refer to the LED descriptions and then check the LEDs on the gateway to make sure you are receiving power and that are no errors.
Reboot your gateway to refresh your Internet connection information.
Some electronic devices, such as 2.4GHz - 5.8 GHz phones and microwave ovens, may interfere with the wireless signal and affect your wireless range and link quality. Try creating a wireless connection on a different channel.
Low link quality or range can be caused by environmental interference, such as lead-based paint and concrete walls. Try to move the antenna of the gateway or to reposition the wireless clients to improve the link quality. If possible, ensure that there are no obstructions between wireless clients and the gateway.
Go to the Status page of the configuration pages and use the Network Test (Ping) to verify communications between your computer, your gateway and the Internet.