USRobotics Support Contacts

Please note that some support information may refer to your modem as a "3Com USRobotics" product. Support information may reside on the 3Com Web site.

Please select from the menu below:

Technical Support

E-mail a Technician

If the support information in this section doesn't help you solve your problem, you can fill out a form to E-mail a Technician with questions regarding your product:
  • US (English)
  • CA (Français)
  • US (English) Call Director Products: USR4000 Only

    • Outside North America Products

    All international support contact information can be found at USRobotics International Contacts.

    Courier (Analog and ISDN) and Business Modems

    Customer Service numbers:
    Phone: (888) 326-6099

    Sportster 33.6k and 56k Modems - Retail desktop modems for your PC or Macintosh

    Customer Service numbers:
    Phone: (888) 428-9450

    Call Director Products: USR4000 Only

    Customer Service numbers:
    Phone: (877) 762-0132.
    Monday - Friday 8:00 a.m. - 5:00 p.m. EST.
    NOTE: This number does NOT offer support for modems, USR4000 Call Director only.

    ISDN TA and Sportster 128k Modems

    Customer Service numbers:
    Phone: (888) 326-6099

    Networking, VoIP, and Broadband Products

    Includes support for Wired and Wireless networking, VoIP (Skype) products, DSL and Cable products.

    For Cable and DSL products, please contact your service provider before calling this number.

    Customer Service numbers:
    Phone: (888) 216-2850

    PC Cards PCMCIA (for laptop computers)

    Customer Service numbers:
    Phone: (888) 428-9450

    Warranty Service

    To obtain warranty repair service, you must first contact a Customer Service Representative using the appropriate Technical Support number corresponding to your product.

    Sales Support

    These are NOT technical support numbers.

    General Pre-sales Issues

    If you have questions about products contact USRobotics: call Toll Free: (877) 710-0884 or e-mail using our online e-mail form

    Questions about your order?

    If you have questions about an order placed through this Web site please call toll free: (888) 232-8937.

    Helpful Links

    Modem Updates

    If you would like to find out if an update is available for your sportster modem, visit the V.92 Upgrade page or visit your individual product's support page.

    Registering Your Modem

    Use the Warranty Registration Form to register your modem.

    Modem Repairs

    Learn how to send in your modem for repairs at the Repairs page.

    Product Code

    Having trouble finding your product code? Visit the Support 101 page.

    E-mail the Webmaster

    If you are having problems with the Web site, please
    fill out a form to e-mail the Webmaster.

    3Com Technical Support

    You may find some additional support information at support.3com.com

    Warranty Service Learn how to send your product in for warranty service.

    USRobotics Newsletter Subscribe to our e-mail newsletter to stay on top of product releases, special offers, and the latest news.