Frequently Asked Questions (FAQ)
USRobotics Internet Call Notification User
The Internet Call Notification feature, available on USRobotics V.92
modems, allows you to stay in touch with incoming voice telephone calls
while maintaining your online connection. During a V.92 Internet connection,
the USRobotics Internet Call Notification feature will:
- Display an applet to inform you of any incoming calls
- Display Caller ID information (if available)
- Allow you the option to ignore an incoming call, take an incoming
call while placing your Internet connection on hold for a short period
of time, or drop your Internet connection to take an incoming call for
a longer phone conversation. Simply use the regular telephone handset
attached to your modem or modem line to talk with the calling party.
Important Note: V.92 features are dependent on your Internet Service
Provider (ISP) and your phone companys technical specifications.
Some or all of the features described as follows may fail to operate if
your ISP does not support V.92 or if your telephone company uses non-standard
methods to handle dual calls on a single phone line. Moreover, phone line
quality may adversely affect V.92 features. USRobotics has made every
effort to ensure full support of V.92 features in many countries, but
local deployment of ISPs and phone company support is beyond the control
There are three main features offered with Internet Call Notification to
manage incoming calls while you are online:
The availability of each of these features is subject to certain requirements
which are detailed as follows.
- Incoming Call Notification — alerts you of incoming telephone calls
- Caller ID — displays the name and phone number of the calling party
- Modem on Hold — allows you to take a second voice telephone call
without losing your Internet connection
Incoming Call Notification (provided by telephone service provider)
Call Waiting service from your local telephone service provider is required
in order for you to utilize the Incoming Call Notification feature. Call
Waiting may not be available in all countries and regions. Check with your
local telephone service provider; there may be a small setup charge and
monthly fee for this service.
Call Waiting allows for notification of incoming calls while your analog
phone line is already in use, be it for a voice call or a modem connection.
If you are already engaged in a voice call when another incoming call
is attempted, you will be alerted to the incoming call by a beep, and
Call Waiting allows you the option to switch between your two calls using
the telephone keypad.
Caller ID (provided by telephone service provider)
Caller ID service from your local telephone service
provider is required in order for you to view the displayed name and phone
number of the incoming calling party. Caller ID may not be available in
all countries and regions. Check with your local telephone service provider;
there may be a small fee associated with this service.
This service can also provide you with the identification of incoming
callers while you are already engaged in another voice call; providing
your telephone is properly equipped.
Note: In some countries, the Caller ID data is sent by the network
in the form of DTMF tones. Your modem does not support this format, and
therefore, will not display Caller ID information.
Modem on Hold (provided by Internet Service Provider)
In order to utilize the Modem on Hold feature, your Internet connection
must be established in V.92 mode. This means that your Internet Service
Provider must offer V.92 service, and your modem must succeed in establishing
a V.92 connection.
If you are on a V.90 connection, meaning first-generation standard 56K
mode, the Incoming Call Notification feature will still be available,
but your only options would be to either ignore the incoming call, or
respond to it at the expense of dropping your Internet connection. Only
a V.92 connection will allow you to place the Internet connection on hold.