PRODUCT SUPPORT

USR9001 ADSL Ethernet Modem

Manuals and other Documents
English-Canadian Quick Installation Guide (PDF) User Guide (HTML) French-Canadian User Guide (HTML)
OS Compatibility
2019 2016 Win10 2012 R2 2012 Win8 2011 Win7 2008 Vista Vista 64 XP 64 2003 XP 2K Me 98 SE 98 FE 95 Linux Mac OSX
Installation and Firmware
Windows 95, 98, NT4, Me, XP, and 2000
Note: In order to prevent your browser from trying to open these files, right-click the file and select Save Target As... to download. This zip file contains the SureConnect Utility for the USRobotics ADSL Ethernet Modem. Follow these steps to install the SureConnect Utility: Download the 9001-SureConnect.zip file to a temporary location on your computer�s hard disk drive such as C:\temp. Double-click the setup.exe file extracted in the temporary directory and follow the on-screen prompts.
9001-SureConnect.zip	8.58 MB	12-20-02


Firmware Upgrade
Download the USR9001.img file to a temporary location on your computer�s hard disk drive such as C:\temp. From the USRobotics SureConnect ADSL Utility Upgrade screen, click the Browse button to locate the downloaded upgrade. Select the upgrade and click Begin. Note: Do not disrupt this process as it may cause serious modem malfunction.

Release Notes 1.11.txt	417 bytes	05-27-03
USR9001.img	996 KB	05-27-03

9001

Warranty: 2 Year

FAQs
My computer did not recognize the modem. The drivers are installed, the power LED is ON, the phone line is connected, but the data light is off or keeps flashing. Configuring the TCP/IP Settings. Uninstalling the Modem.

Additional Support
If the support information in this section does not help you solve your issue, you can contact a USR Help Desk Technician directly.