My communication software does not recognize the modem.

Solution 1:

Your communication software may not function properly if any of the following are true:

• More than one version of the software is installed on your computer.
• You are using an old version of the software.
• More than one communication software package is installed on your computer.

USRobotics highly recommends using the communication software provided with the modem on the USRobotics Installation CD-ROM.

Solution 2:

Your communication software may be selecting the wrong modem type. For instructions on adjusting the modem settings in your software, refer to your communication software's documentation.

Solution 3:

Windows Users: Make sure that your Windows Dial-Up Networking connection is using the correct modem.

Windows Vista:

1. Click Windows Start > Control Panel > Network and Internet > Network and Sharing Center > Manage network connections.
2. Right-click the description of the dial-up networking connection, and select Properties.
3. Make sure that your new modem is selected.

Windows XP:

1. Click Windows Start > Control Panel, and double-click Network Connections.
2. Double-click the description of the dial-up networking connection, and select Properties.
3. Make sure that your new modem is selected.

Windows 2000:

1. Click Windows Start > Settings > Network and Dial-up Connections.
2. Double-click the description of the dial-up networking connection, and select Properties.
3. Make sure that your new modem is selected.