PRODUCT SUPPORT

USR5686G 56K V.92 Serial Controller Faxmodem

(005686-06, 64-005686-06R)

Verify your product

Do you know which modem you have? Verify that the Product Number (#) on the bottom of the modem is 64-005686-06R (NOTE: Model G). If the code is 64-005686-05 (NOTE: Model E) go to the USR5686E support page.

Manuals and other Documents

OS Compatibility

2019

2016

Win10

2012 R2

2012

Win8

2011

Win7

2008

Vista

Vista 64

XP 64

2003

XP

2K

Me

98 SE

98 FE

95

Linux

Mac

OSX

Drivers

Installation for 32 and 64 bit Win 10, Windows 8, Windows 7, Server 2008, Server 2011, Server 2012, Server 2012 R2, Server 2016, Server 2019

The modem will install using the default driver provided by Windows .

Installation file version 6.04.62.3 - Windows Vista 32 bit, and Vista 64 bit
Note: The modem will initially install using the default driver provided by Windows Vista. Our enhanced driver is available by following the instructions below:
  1. Download the file to a temporary location on your computer's hard disk drive.
  2. Double-click the file and follow the USRobotics Modem Installation Wizard to update modem driver.
USR5686v6.04.62.3.exe1.1 MB 08-02-07
Version 5.04.62.2 - Win 95, 98, NT, 2000, Me, XP, Server 2003, XP 64 bit, and Server 2003 64 bit INF file
Note: USRobotics Internet Call Notification, Modem on Hold, and BVRP PhoneTools are not supported on a 64-bit operating system.
  1. Download the USR5686E.zip file to a temporary location on your computer's hard disk drive such as C:\temp and extract the files.
  2. In Control Panel, double-click Modems and remove all Sportster modems.
  3. Shutdown the computer, connect and turn on the modem, and restart the computer.
  4. When prompted, choose Driver from disk provided by hardware manufacturer or search for the best driver and click OK.
  5. Click Browse to find the location of the saved USR5686e.inf file located on your computer's hard disk drive.
  6. Select the U.S. Robotics 56K fax external and then follow the prompts to finish the installation.
USR5686E.zip6 KB 07-06-06

Firmware

Version 5.4.5
Windows users: To update your V.92 modem, download the flasher below, run the .exe file, and follow the on-screen instructions.

Linux users: To update your V.92 modem, simply download the flasher below. Extract the *.zip file, and follow the instructions in the README file.

Release Notes1 KB 09-04-12
Windows 5686G Flasher483 KB 08-30-12
Linux 5686G Flasher349 KB 08-30-12

Firmware Archive

V.92 Update - Version 5.2.0
Release Notes1 KB 04-05-11
Windows 5686G Flasher458 KB 07-14-11
Linux 5686G Flasher318 KB 07-14-11
V.92 Update - Version 4.4.7c
Release Notes1 KB 10-20-10
Windows 5686G Flasher455 KB 10-20-10
Linux 5686G Flasher318 KB 10-28-10

Downloads

BVRP PhoneTools
Modem communications application
BVRP PhoneTools
Modem On Hold
Modem communications application
MOH