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Do you know which modem you have? Verify that the Product Number (#) on the bottom of the modem is 64-005686-06R (NOTE: Model G). If the code is 64-005686-05 (NOTE: Model E) go to the USR5686E support page.
Manuals and other Documents | ||
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OS Compatibility | ||
2019 2016 Win10 2012 R2 2012 Win8 2011 Win7 2008 Vista Vista 64 XP 64 2003 XP 2K Me 98 SE 98 FE 95 Linux Mac OSX | ||
Drivers | ||
Installation for 32 and 64 bit Win 10, Windows 8, Windows 7, Server 2008, Server 2011, Server 2012, Server 2012 R2, Server 2016, Server 2019 | ||
The modem will install using the default driver provided by Windows . | ||
Installation file version 6.04.62.3 - Windows Vista 32 bit, and Vista 64 bit | ||
Note: The modem will initially install using the default driver provided by Windows Vista. Our enhanced driver is available by following the instructions below:
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USR5686v6.04.62.3.exe | 1.1 MB | 08-02-07 |
Version 5.04.62.2 - Win 95, 98, NT, 2000, Me, XP, Server 2003, XP 64 bit, and Server 2003 64 bit INF file | ||
Note: USRobotics Internet Call Notification, Modem on Hold, and BVRP PhoneTools are not supported on a 64-bit operating system.
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USR5686E.zip | 6 KB | 07-06-06 |
Firmware | ||
Version 5.4.5 | ||
Windows users: To update your V.92 modem, download the flasher below, run the .exe file, and follow the on-screen instructions. Linux users: To update your V.92 modem, simply download the flasher below. Extract the *.zip file, and follow the instructions in the README file. | ||
Release Notes | 1 KB | 09-04-12 |
Windows 5686G Flasher | 483 KB | 08-30-12 |
Linux 5686G Flasher | 349 KB | 08-30-12 |
Firmware Archive | ||
V.92 Update - Version 5.2.0 | ||
Release Notes | 1 KB | 04-05-11 |
Windows 5686G Flasher | 458 KB | 07-14-11 |
Linux 5686G Flasher | 318 KB | 07-14-11 |
V.92 Update - Version 4.4.7c | ||
Release Notes | 1 KB | 10-20-10 |
Windows 5686G Flasher | 455 KB | 10-20-10 |
Linux 5686G Flasher | 318 KB | 10-28-10 |
Downloads | ||
BVRP PhoneTools | ||
Modem communications application | ||
BVRP PhoneTools | ||
Modem On Hold | ||
Modem communications application | ||
MOH |
Additional Support | ||
If the support information in this section does not help you solve your issue, you can contact a USR Help Desk Technician directly. |