MSPs are typically tasked with keeping their customer datacenters running at all times, and adhering to strict SLA agreements means they require instant access to all locations at any time even with connectivity failures and network outages. When problems occur the MSP can access most servers, routers, and firewalls through the in-band user interface. But when any key network path breaks, the MSP has to have a secondary connection that will connect no matter what. This is typically done with an analog or cellular modem connecting through a console port server. Connecting to the hardware through a console port provides access to configuration or BIOS settings unavailable in-band, allowing troubleshooting at the base level. With the decreasing availability of analog landlines, cellular connections have become more popular. Cellular connections typically rely on SMS shoulder taps, but the USR3500 Cellular Modem and USR3510 Cellular Gateway have embedded and reliable persistent connectivity so when connections are needed, there’s no wait time and there’s the added benefit of pooling for additional cost savings.