Within Ordering Info, you will find a variety of helpful information related to the process of purchasing a product online at www.usr.com.
To check the status of your online order(s), go to uststore.com, then choose "My Account", then "Orders". For further information call (888) 326-6099 or click the link in your order confirmation email.
The following document contains answers to the most frequently asked questions.
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All transactions are secured using SSL (Secure Sockets Layer) regardless of whether they are PC or Web-based catalogs. SSL transactions are the standard for online commerce because they encrypt all data before sending data either to or from any USRobotics server.
Go to usrstore.com, choose My Account, then Orders. You may contact the usr.com sales staff at (888) 326-6099.
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USRobotics TRADEMARK INFORMATION:
USRobotics' trademarks may be used publicly with permission only from USRobotics. Fair use of USRobotics' trademarks in advertising and promotion of USRobotics services requires proper acknowledgement.
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THE DOCUMENTS AND RELATED GRAPHICS PUBLISHED ON THIS SERVER COULD INCLUDE TECHNICAL INACCURACIES OR TYPOGRAPHICAL ERRORS. CHANGES ARE PERIODICALLY ADDED TO THE INFORMATION HEREIN. USRobotics AND/OR ITS RESPECTIVE SUPPLIERS MAY MAKE IMPROVEMENTS AND/OR CHANGES IN THE PRODUCT(S) AND/OR THE PROGRAM(S) DESCRIBED HEREIN AT ANY TIME.
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Copyright © 2017 USR, U.S. Robotics Corporation, U.S.A. All rights reserved.
USR and USRobotics are registered trademarks of U.S. Robotics Inc. Other product and company names mentioned herein may be the trademarks of their respective owners.
The names of companies, products, people, characters and/or data mentioned herein are fictitious and are in no way intended to represent any real individual, company, product or event, unless otherwise noted.
Any rights not expressly granted herein are reserved.
USR stands behind the superior quality of our products. While we make every effort to fulfill your order properly, we understand that in certain circumstances, orders may need to be returned. Returned products for refund must occur within 30 days from the purchase date. After 30 days your product will be eligible for the specific product warranty agreement. Please contact our Customer Service Department to receive a Return Merchandise Authorization (RMA) number. A Return Merchandise Authorization (RMA) number is needed to expedite the return process and products returned without a valid RMA number will be considered unauthorized returns. We reserve the right to refuse refunds on unauthorized returns.
To receive a refund or replacement for your USR product within 30 days of your online/phone purchase date:
Call our Customer Service Department (888) 326-6099 within 30 days of receipt of your product to request a Return Authorization (RA) number.
The support staff will provide you with instructions on how to return your product.
Refund credits will be processed within 30 days of receipt of product into our warehouse. Please allow 1 to 2 billing cycles for the refund to be posted to your credit card.
Call the USR Customer Service Department. Click here to find out the correct number to call for our different product lines.
You will be assisted by a Customer Service Representative regarding the warranty replacement.
Lost shipment claims will not be accepted after 30 days from original shipment date. Refund credits will be processed within 30 days of receipt of product into our warehouse. Please allow 1 to 2 billing cycles for the refund to be posted to your credit card. To ensure your return reaches its destination, we recommend that you use insured Priority Mail through the US Postal Service with delivery confirmation or UPS Ground Service. This gives you a way to track your shipment if it becomes lost. USR is not responsible for packages that are lost in return shipping.
You may cancel any item from your order, provided that it has not yet entered the shipping process. Orders are transmitted to our warehouse several times a day to ensure quick processing. Once an order has been sent to the warehouse, it may not be possible to cancel it, especially if all items in the order are in stock. If your cancellation is unsuccessful, we will notify you by e-mail.
Backordered merchandise includes items that are not currently in stock. In most cases, these items are on order from the manufacturers. In some cases, we are researching or waiting for stock information from one or more of our suppliers. We will make every effort to get the item(s) back in stock as soon as possible. If we haven't been able to locate and ship the item(s) to you in 30 days, an order status e-mail will be sent to you. If for any reason we determine that a backordered item is no longer available, we will cancel the item from your order, notify you immediately via e-mail, and delete the item from our catalog.
Note: Your credit card will not be charged until the item ships. Your credit card needs no adjustment upon order cancellation.
This web site is registered with a site identification authority to enable your browser to confirm the site's identity before you send a transmission to this site. With this technology, the identity of our site is automatically confirmed behind the scenes by your browser prior to your transmission of any information we request you send to us to complete an on-line order.
Encryption is a process by which we use software to scramble your credit card number and other personal information during ordering. If you are using a security-enabled browser (such as Microsoft Internet Explorer version 2.1 or greater, Netscape Navigator version 2.0 or greater or AOL version 3.0 or greater), the personal information you send us regarding your order is encrypted, making it difficult to read even if it is wrongly intercepted. We utilize industry-standard Secure Sockets Layer (SSL) technology to allow for the encryption of personal information such as your name and address as well as your credit card information.